Spearhead Inc. Shipping & Returns Policy

If you have any questions or concerns, please feel free to contact us at orders@spearheadbeer.com Our web team will be happy to help you!

Thank you very much for your understanding and patience.

SHIPPING POLICY

• We do not currently offer shipping to residential addresses outside of the local area, but are working with our partners to offer this service in the future. 
• If you live in the Kingston area, we are currently offering FREE delivery Monday to Friday within the  Kingston area.
  
• Kingston local delivery orders placed before 3 PM Monday to Thursday (excluding holidays) will be delivered the next business day. 
• Orders placed after 3 PM Monday to Thursday (excluding holidays) will be delivered within the next 2 business days. 
• For your protection, we do an address verification and will cross-reference the billing address of your order and the billing address of your credit card. Typically, this is your home address.

RETURNS & REFUNDS POLICY

At Spearhead Brewing Company, we take pride in what we make. From brewing and packaging to the final product, quality matters at every step.

We stand behind our products, but we know things don't always go according to plan. If something isn't right, we're here to help make sense of it.

Here's what you need to know about returns, exchanges, and refunds.

Beer & Beverage Products

Due to the nature of our products, all beer and beverage sales are considered final, except where a refund, replacement, or other remedy is required by applicable law.

If you've experienced an issue with product quality, packaging, or another potential defect, please contact us as soon as possible.

To help us investigate, we may request:

• Proof of purchase, including a receipt or order confirmation.

• The original product and packaging, including any remaining contents.

• Product details, such as the batch number, packaging date, and best-before date, where applicable.

• A description or photographs of the issue.

All product concerns are reviewed on a case-by-case basis.

Where appropriate, and subject to applicable law, Spearhead may offer a replacement of equivalent product, a store credit or gift card, or another suitable resolution at its discretion.

Personal taste preferences, changes of mind, and products that have been improperly stored or handled after purchase are not generally eligible for returns or exchanges.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Empty Containers & Deposit Returns

Drink the beer. Return the empties. Just not to us.

Spearhead Brewing Company does not process empty-container deposit refunds at our retail location.

Eligible empty beer containers may be returned through participating locations under Ontario's Deposit Return Program, including The Beer Store, in accordance with program requirements.

For more information, visit the Ontario Deposit Return Program.

Merchandise Returns & Exchanges

Picked up some Spearhead gear? Good choice.
We know you'll love your purchase, but just in case you don't, here's how merchandise returns work. 

Unused, unworn, and unwashed merchandise in its original condition, with original tags and proof of purchase, may be eligible for an exchange or return within 14 days of purchase or delivery.

All discretionary returns and exchanges are subject to inspection and approval by Spearhead Brewing Company.

• Exchanges: Eligible merchandise may be exchanged for another available item of equal or lesser value. Any difference in value is not refundable unless otherwise required by law.

• Refunds: Approved discretionary returns will be refunded to the original method of payment where possible.

• Final Sale Items: Clearance items, promotional merchandise, gift cards, and items identified as final sale are not eligible for returns or exchanges.

• Damaged or Defective Items: Merchandise with a suspected manufacturing defect will be assessed individually, and any remedies required by applicable law will be honoured.

Items showing signs of wear, washing, alteration, misuse, or damage occurring after purchase are not eligible for discretionary returns or exchanges.

Online Orders

For products purchased through our online store, please contact Spearhead directly at info@spearheadbeer.com

All returns must be authorized in advance. Unauthorized returns may be refused, subject to applicable law.

Shipping charges are non-refundable for discretionary returns, and customers are responsible for return shipping costs unless otherwise agreed or required by law.

Any applicable statutory cancellation, refund, or delivery rights for online purchases remain in effect.

A Few Final Details

Spearhead Brewing Company reserves the right, to the extent permitted by applicable law, to:

• Request reasonable proof of purchase and product information before processing a return or exchange.

• Inspect returned products to assess their condition and eligibility.

• Decline discretionary returns or exchanges that do not meet this policy.

• Refuse suspected fraudulent, abusive, or otherwise ineligible return requests.

• Update this policy from time to time, without retroactively limiting rights applicable to purchases already made.

QUESTIONS? Let's sort it out.

Any concerns or questions can be directed to us through our Contact Page, by providing full contact information and details on our form. We'll reach out as soon as we can.

Thank you for your continuous support. We appreciate the overwhelming rally around the craft beer community, and to all you enthusiasts who continue to support local, we salute you.

Thank you, and drink responsibly.

Spearhead Brewing Company
Beer Without Boundaries. Standards Without Compromise.